Where does my money go?+
First the server rental and the anti-DDoS protection, then new content: events, maps, cosmetics and features. Every support and every donation also fills the milestone bar, with bonuses for everyone.
How do I cancel my subscription?+
Whenever you want, in one click: from the link in the e-mail Tebex sends you after payment, or from your PayPal account (automatic payments) if you paid with PayPal. Your status stays active until the end of the month already paid.
What happens if I stop?+
Nothing is removed before the end of the month already paid. Then your status, colour, title and join message switch off. Loyalty badges and the Donor badge are kept for life. If you resume within 7 days, your loyalty months carry on.
How does the map vote work?+
Every month, the staff proposes several maps for the next global wipe. Each PATRON votes once from /support in game, and the map with the most votes is played at the global wipe.
Subscription or 30 days, what is the difference?+
Same price. The subscription renews by itself every month and unlocks the loyalty badges. 30 days without subscription is paid once and simply stops: buy it again whenever you like.
Who has which nickname colour?+
SUPPORTER: a fixed sand colour. SUPPORTER+: 1 colour of your choice among 8. PATRON: a 2-colour gradient, your nickname goes from one colour to the other.
Which skins can I use with /skin?+
Every free skin from the Steam Workshop, from the SUPPORTER level. Paid Steam skins and DLC items appear only for players who already own them: nobody gets a paid skin they haven't bought. /skin is also unlocked with #MAKORUST in your Steam name.
Is this allowed by Facepunch's rules?+
Yes. Facepunch's rules for community servers allow subscriptions, donations and cosmetic perks. MAKO never sells paid Steam skins or Facepunch DLC content.
What happens at a wipe?+
Nothing changes: status, badges, title and colours are kept. MAKO wipes on the 1st Thursday of the month and 2 weeks later, at 20:00 Paris time.
I paid but received nothing+
Join the server: delivery takes a few seconds. Still nothing after 10 minutes? Open a ticket on Discord with your Tebex order number.
Can I get a refund?+
Refunds are handled with Tebex: open a ticket on the MAKO Discord with your transaction reference. A refunded or disputed payment removes what it gave in game.